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Frequently Asked Questions
Do I need an Instagram Business account?
Yes, Instagram's API only works with Instagram Business or Creator accounts. Personal accounts cannot be connected. Converting to a Business account is free and takes just a few minutes in the Instagram app settings.
How often does Feedframer fetch new posts?
Free tier accounts update every hour. Premium accounts update every 5 minutes. You can also manually trigger a refresh from your dashboard at any time.
What happens when my Instagram token expires?
Feedframer automatically refreshes Instagram tokens before they expire. If a refresh fails, you'll receive an email notification with instructions to reconnect your account.
Can I use Feedframer for multiple Instagram accounts?
Free tier supports 1 Instagram account. Premium tier supports unlimited accounts, making it perfect for agencies managing multiple clients.
Do you offer email support?
Yes! All users get email support. Premium users receive priority support with faster response times. Contact us at [email protected].
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