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Frequently Asked Questions
Do I need an Instagram Business account?
Yes, Instagram's API only works with Instagram Business or Creator accounts. Personal accounts cannot be connected. Converting to a Business account is free and takes just a few minutes in the Instagram app settings.
How often does Feedframer fetch new posts?
Free tier accounts update daily. Premium accounts update every hour. You can also manually trigger a refresh from your dashboard at any time.
Why did my Instagram connection stop working?
We refresh your token automatically, so the 60-day expiry is rarely the reason — on 4 October 2026, 42 of our 43 broken connections died before their expiry date. Almost always it is one of three things on the Instagram side: the account owner changed their Instagram password, the app was removed under Instagram's Apps and Websites settings, or Instagram is holding the account behind a security checkpoint. We email you when it happens, and your dashboard flags the account as needing a reconnect. The first two causes are fixed by reconnecting. For a checkpoint, log in at instagram.com and clear the prompt first — reconnecting will fail until you do.
Can I use Feedframer for multiple Instagram accounts?
Free tier supports 1 Instagram account. Premium tier supports up to 5 accounts, making it perfect for agencies managing multiple clients.
Do you offer email support?
Yes, on every plan. Use the contact form or email [email protected], whichever you prefer. Premium requests are answered first.
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Can't find what you're looking for? Our support team is here to help.
Contact SupportPrefer email? Write to [email protected] — it reaches the same inbox.