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Frequently Asked Questions
Do I need an Instagram Business account?
Yes, Instagram's API only works with Instagram Business or Creator accounts. Personal accounts cannot be connected. Converting to a Business account is free and takes just a few minutes in the Instagram app settings.
How often does Feedframer fetch new posts?
Free tier accounts update daily. Premium accounts update every hour. You can also manually trigger a refresh from your dashboard at any time.
Why did my Instagram connection stop working?
We refresh your token automatically, so the 60-day expiry is rarely the reason — on 4 October 2026, 42 of our 43 broken connections died before their expiry date. Almost always it is one of three things on the Instagram side: the account owner changed their Instagram password, the app was removed under Instagram's Apps and Websites settings, or Instagram is holding the account behind a security checkpoint. We email you when it happens, and your dashboard flags the account as needing a reconnect. The first two causes are fixed by reconnecting. For a checkpoint, log in at instagram.com and clear the prompt first — reconnecting will fail until you do.
Can I use Feedframer for multiple Instagram accounts?
Free tier supports 1 Instagram account. Premium tier supports up to 5 accounts, making it perfect for agencies managing multiple clients.
Do you offer email support?
Yes! All users get email support. Premium users receive priority support with faster response times. Contact us at [email protected].
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