Frequently Asked Questions

Yes, Instagram's API only works with Instagram Business or Creator accounts. Personal accounts cannot be connected. Converting to a Business account is free and takes just a few minutes in the Instagram app settings. You'll also need to connect your Instagram account to a Facebook Page.

Getting started is easy! Simply sign up for a free account, connect your Instagram Business account through our OAuth flow, and you'll immediately get an API key. You can then use our API Playground to test requests or integrate directly into your application using our REST or GraphQL API.

Yes! Our free tier includes 1 Instagram account, up to 6 posts per account, hourly updates, unlimited API requests, and access to both REST and GraphQL APIs. It's perfect for testing or small projects.

Feedframer provides three ways to access your Instagram data: REST API (JSON:API compliant), GraphQL API for flexible queries, and RSS feeds for email automation platforms like Mailchimp and Klaviyo.

Authentication is simple - just append your API key as a query parameter: ?api_key=YOUR_API_KEY. You can find your API key in your account settings. Each user has one permanent API token that you can regenerate at any time.

Both free and premium tiers include unlimited API requests. There are no rate limits - you can make as many requests as you need. This makes Feedframer perfect for high-traffic applications.

Yes! Our API supports comprehensive filtering including type (IMAGE, VIDEO, CAROUSEL_ALBUM, REELS), account (username), and date ranges (publishedAfter, publishedBefore). You can also sort by published date or ID.

Free tier accounts update every hour. Premium accounts update every 5 minutes. You can also manually trigger a refresh from your dashboard at any time. We automatically fetch your latest posts in the background.

You can access all your Instagram posts including images, videos, carousels, and reels. Each post includes caption, media URLs, permalink, published date, and more. We also provide account profile data including bio, follower counts, and profile picture.

Free tier: up to 6 posts per account. Premium tier: up to 100 posts per account. Posts are cached for 1 hour for optimal performance. You can retrieve them via paginated API requests with customizable page sizes (12, 25, 50, 100).

When you disconnect an Instagram account, we retain your posts for 30 days in case you want to reconnect. After 30 days, all associated posts are permanently deleted. You can reconnect the same account at any time.

Free tier supports 1 Instagram account. Premium tier ($29/month) supports up to 5 accounts, making it perfect for agencies managing multiple clients or businesses with multiple brand accounts.

Feedframer automatically refreshes Instagram tokens before they expire (Instagram tokens last 60 days). If a refresh fails, you'll receive an email notification with instructions to reconnect your account. Your posts remain cached during this time.

Yes, you can cancel your Premium subscription at any time. You'll continue to have Premium access until the end of your current billing period, then your account will automatically downgrade to the free tier.

We offer a 14-day money-back guarantee on all Premium subscriptions. If you're not satisfied, contact [email protected] within 14 days of your purchase for a full refund.

Each connected Instagram account gets an RSS feed URL. Simply copy your RSS feed URL from your dashboard and paste it into your email platform's RSS-to-Email campaign settings. We support Mailchimp, Klaviyo, Campaign Monitor, ConvertKit, and any platform that accepts RSS feeds.

Feedframer works with all major email platforms including Mailchimp, Klaviyo, Campaign Monitor, ConvertKit, ActiveCampaign, and any other platform that supports RSS-to-Email campaigns.

RSS feeds reflect your current Instagram posts in real-time based on your tier's fetch interval (1 hour for free, 5 minutes for premium). Your email platform controls how often it checks the RSS feed for new content.

Yes! All users get email support at [email protected]. Premium users receive priority support with faster response times (typically within 24 hours).

Absolutely! Feedframer is production-ready with 99.9% uptime, Cloudflare CDN for fast global access, automatic Instagram token refresh, comprehensive error handling, and 1-hour API response caching for optimal performance.

Feedframer works with any language or framework that can make HTTP requests. We provide detailed guides and code examples for React, Vue, Next.js, Laravel, PHP, Python, WordPress, jQuery, and vanilla JavaScript.

Yes! We provide an interactive API Playground where you can test filters, pagination, and sorting. It generates code examples in JavaScript, PHP, cURL, and Python. We also have a GraphQL Explorer for testing GraphQL queries.